Privacy Policy

At Priyo.app, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our digital services. We are committed to ensuring that your privacy is protected and respected at all times. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

1. Information We Collect

We collect information that you provide to us directly, such as when you create an account, request a service, or contact customer support. This may include your name, email address, phone number, and specific details required for the digital services you request (like NID details, birth certificate numbers, or TIN information).

Additionally, we may automatically collect certain information about your device and usage of our website. This includes your IP address, browser type, operating system, and data about your interaction with our platform, utilizing cookies and similar tracking technologies to enhance your user experience.

2. How We Use Your Information

We use the information we collect solely to provide, maintain, and improve our digital services. This includes processing your transactions, generating requested documents, verifying your identity where legally required, and communicating with you about your account or our services. We also use aggregated data to understand how our users interact with the platform, allowing us to continually refine and optimize our offerings.

3. Data Sharing and Third Parties

We do not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We may share necessary information with trusted service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information strictly confidential and secure.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform uses modern encryption protocols (such as SSL/TLS) to secure data transmission, and we restrict internal access to your personal data to authorized personnel only.

5. Your Rights and Choices

You have the right to access, update, or request the deletion of the personal information we hold about you. If you wish to exercise these rights, or if you have any questions or concerns regarding this Privacy Policy, please contact our support team. We are dedicated to addressing any inquiries promptly and transparently.

Last updated: 5/26/2026